The Union, in partnership with the University, have worked with First Bus to address several outstanding issues with their service. Our two surveys monitoring bus experience had over 400 responses, which is testament to how strongly members feel about their bus travel. It’s through your valuable feedback that the case has been successfully made for service alternations – to the UL and to Hillfoots services.
First have agreed to re-route the UL to exit the campus at the front entrance, bringing the recently refurbished Pathfoot bus stop back on to the route. Students will be able to board at Pathfoot, negating the long walk back to the Bus Hub. This change will come into effect from Monday 14th January 2019.
There has also been an agreement for that 4 of the Hillfoots services a day will come onto campus. At oresent we understand this will take effect from Monday 18th February. At the moment the 51/52 services stop at the back entrance to campus, leading to safety and mobility issues. First have agreed, in principle, for a limited number of services at peak times (morning, noon, evening) to once again serve the main campus, dropping passengers off at the new Bus Hub. Further details on precise timings will be posted soon!
UL frequencies have been increased, with a view to move towards average wait-time for performance monitoring opposed to set times. Real-time travel information screens are being researched, to be placed either in the Bus Hub, or as part of expansion of an internal waiting area. Our survey feedback was shared with the Bannockburn Depot, and directly on their internal staff network – so drivers and operations staff saw the strength of feeling from students and staff alike.
A further joint meeting between First, the University, the Union and Stirling Council is planned for January 2019, again providing an opportunity to feedback on and agree on how the service will further need to improve to meet student needs. We’d like to thank everyone who contributed to our surveys, and gave feedback via other means, this only helped to strengthen our case and fight for an improved student experience.