advocacy & support

Here at your Students’ Union we aim to
make students’ lives better.

We recognise that many things can affect students experience and even affect your studies. If you find that you are unhappy with some aspect of university life or personal circumstances are affecting your studies then the Union can offer independent support and information or signpost you to the appropriate University or external services. As well as information and signposting we offer specialist support and representation for academic appeals, disciplinary proceedings, academic misconduct, fitness to practice and complaints.

No matter how trivial or how serious the issue seems – you don’t have to deal with it on your own. Call, email or drop in to the Students’ Union office and your enquiry will be handled in confidence and directed to the person who may best help you.

If you know it is an issue with which you may need academic representation or support, then email or call 01786 467188. Lynn is the Advocacy & Inclusion Development Coordinator who is responsible for this specialist area of support and representation. 

Useful links to other support, information and self-help resources?

The University of Stirling also offers students support through the Student Hub. This team offer general advice, money advice, academic literacy, disability support, short-term focused counselling and careers advice. For more information check out their website here.

As we begin a new term and all get to grips with the challenges COVID-19 continues to pose here is the latest info on services available:


  • All of the usual Hub services remain available
  • Live Chat service available weekdays via the student Portal, 9-5 weekdays with the exception of 10-5 Tuesday.
  • Phones will be answered as usual - 9-5 weekdays with the exception of 10-5 Tuesday
  • Email monitored as usual
  • All documents for the Hub team are to be uploaded via the student Portal or emailed - no paper documents. If a student has an issue with this please ask them to contact us with the details so we can help find a solution
  • Face to face available via our pop up Hub in the Chaplaincy 10-2 weekdays by appointment only - appointments must be made via Resource Booker This is a temporary location replacing our usual 2A1 space. If any assistance is required to make an appointment then we can be contacted via the channels mentioned.

Mental Health Advisers are available weekdays as normal.

There will be further information shared on social media and the University's weekly student Bulletin should circumstances change.  

The University provides a list of external sources of support here.  

NHS Forth Valley Digital Book Shelf - self help resources

Nightline - a confidential listening service for students, by students.

Useful Links from the University
Student academic appeals and complaints
Appeals form 
Complaints policy
Academic misconduct and plagiarism policy 
Code of Student Discipline 


sexual violence and misconduct

If you have been affected by sexual violence or other forms of sexual misconduct such as harassment or stalking, the University will listen to you and support you.

We have a dedicated web page which provides lots of information about:

  • Where you can get help - both at University and from external agencies
  • Your options
  • What to do if you want to report to the University or the Police
  • What to do if you just want to talk but don't want to report anything
  • What to do if you are supporting a friend or a colleague

The University and Students’ Union have also produced a joint strategy which sets out our approach to preventing and tackling sexual violence and misconduct.