Sports Union Memberships

By purchasing a Sports Union membership card for the academic year, you acknowledge and agree that:

1. You are eligible to join (on paying the appropriate club membership fee), any or all of the member clubs of the Sports Union.
2. If you do join any of the Sports Union member clubs which use any sports facilities at the University, you must purchase a Sports Centre Membership. This applies regardless of whether you have participated in any activity for the club. Membership will be liable if you are listed as a member of any such club. The only current exceptions are: Equestrian, Cycling, Mountaineering, Polo, Skydiving, Snowsports, Surf and Open Ocean Divers. You can buy this on your Portal.
3. The membership is refundable within 28 days of purchase provided that the holder has not purchased individual club membership(s) in the interim or taken part in any club activity.
4. You agree to abide by the Sports Union Constitution and associated policies (including the Sports Union Policy document). All such documents are available to view online and in person from the Sports Union office.

Individual Sports Club Memberships

By purchasing membership for any affiliated Sports club for the academic year, you acknowledge and agree that:

1. You have also purchased a Sports Union Membership card.
2. You must purchase Sports Centre Membership as the club you have joined requires use of the University Sports facilities. This applies regardless of whether you have participated in any activity for the club. Membership will be liable if you are listed as a member of any such club. The only current exceptions are: Equestrian, Cycling, Mountaineering, Polo, Skydiving, Snowsports, Surf and Open Ocean Divers. You can buy this on your Portal.
3. The membership is refundable within 28 days of purchase provided that the holder has not taken part in any club activity.
4. You agree to abide by the Sports Union Constitution and associated policies (including the Sports Union Policy document). All such documents are available to view online and in person from the Sports Union office.

Clubs & Societies Memberships

By purchasing a Clubs & Socs membership card for the academic year, you acknowledge and agree that:

1. You are eligible to join (on paying the appropriate club membership fee), any or all of the clubs and/or societies affiliated with the Students’ Union.
2. You agree to abide by the Students’ Union Constitution and associated policies (including the Clubs & Socs Charter). All such documents are available to view online and in person from the Sports Union office.
3. The membership is refundable within 28 days of purchase provided that the holder has not purchased individual club membership(s) in the interim or taken part in any club activity.

Individual Clubs & Society Memberships

By purchasing membership for affiliated Club or Society for the academic year, you acknowledge and agree that:

1. You have also purchased a Clubs & Societies Membership card.
2. The membership is refundable within 28 days of purchase provided that the holder has not taken part in any club activity.
3. You agree to abide by the Students’ Union Constitution and associated policies (including the Clubs & Societies Charter). All such documents are available to view online and in person from the Sports Union office. 

Online Shop Terms and Conditions

Please read the following terms and conditions carefully as by using our website and purchasing any products you are agreeing to them.

Prices
All prices displayed are in pounds sterling and include VAT at the prevailing rate. Customers shall be responsible for any duties or local taxes where applicable. Prices may vary from those in store. You will be charged the price displayed on the website when ordering online.

Payment
All payments made online are processed securely. In order to complete an order, simply follow the instructions on screen.

Refunds
If for any reason you are unhappy with your purchase, we will refund you your initial purchase once items have been returned to us.  Refunds will be accepted up to 28 days following reciept of your order. Please contact us first before returning any items. If simply wishing to return the item for a refund then postage costs for return must be met by the customer.

Damaged items
Our products are packaged to ensure they arrive to you in good condition. However it is possible that goods can be received damaged. Once we have received and inspected the returned item, we will replace the item free of charge. Should a refund be requested, then the refund will be made as soon as the item has been received by the Union Shop. In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.

Exchange
If you wish to exchange an item, please contact us to arrange a suitable replacement This will then be dispatched once the original item has been returned. We are unable to offer refunds on postage costs for the return of an item. 

To contact us to discuss refunds, cancellation or exchanges please do so via the contact details below.

Stock
We will always endeavour to complete your order in full but due to stock issues within our on-site shop, it may be that your requested size and/or colour is not currently available. In this instance we shall always get in touch to offer you either an alternative choice or the option to wait for your specified colour and/or size to come back in to our Shop.  You will also have the option to cancel your order.

Delivery
Goods are despatched via Royal Mail services, and as such are subject to the standard terms and conditions of the Royal Mail. We endeavour to dispatch items to you within two working days or receiving your order. If you have not received your goods within a reasonable amount of time, please contact us with your order details. We will endeavour to trace any missing orders and where necessary apply to Royal Mail for compensation for a lost order.  Postage costs are calculated by weight of product and destination and are clearly outlined during the order process.

Online Event purchase Terms and Conditions

Through our web platform we may make available event tickets including our Freshers passes each year.  To purchase an event ticket, simply follow the on screen instructions to complete your secure order.  On completion of an order you will be sent a confirmation email of your order which you should check carefully. If you have not received your confirmation email within 48 hours, please contact us so we can confirm if your order has been received.

You must be a University of Stirling Student or a bona fide guest to attend the Freshers events. Failure to prove student status could result in non admittance. In the event of non admittance no refunds will be issued. Guests must be signed in by a current student.  The Freshers pass guarantees entry prior to the time stated for each event – this will be clearly marked on the page outlining the events and communicated well in advance. Arriving after the stated time may result in non admission without refund.

Refunds/Cancellations
Should you change your mind, you may receive a refund if you notify us of your wish for a refund. All refunds will be at the ticket value of booking and will not include any booking fees where applicable. Refunds will only be offered in the period up to 7 days prior to the start of an event only and in the case of Freshers, this equates to the first date included in the Freshers pass and covers all subsequent events included in the pass.  After this time, it will not be possible to receive a refund. Unfortunately it may be necessary to amend the lineup at our Freshers events (often at short notice) and in such circumstances we will do all we can to replace entertainment where we can.  Where we do so, this will not be grounds for cancellation.

Once you have completed your payment, your F Pass will be ready and waiting for collection from the Students' Union when you arrive in Stirling for Freshers Week – tickets/wristbands are never sent to you in the post. All F Pass Passes will need to be collected from the main Atrium area of the University on arrival (desks at the main welcome events will be clearly marked for F Pass collection) or on the door on the evening of the events. For F Pass holders, admission will be with F Pass wristband only – all Passes should be collected in good time ahead of events and you will need to bring your printed confirmation and a form of identification to collect your wristband.  Right of Admission is Reserved.

Cookies
Please note that this site uses "session cookies" to track your basket. This does not store any information on your computer but links your browser session to your basket/account login.

Privacy Policy
Stirling Students’ Union will store your contact details only for dealing with queries relating to your order. We will not pass on or sell details to other parties. Stirling Students' Union does not retain your payment card details.

Contact
For any questions you may have regarding shop purchases, please get in touch with us directly at: 
union.shop@stir.ac.uk or call us on +44 (0) 1786 467175

The Union Shop
University of Stirling Students’ Union
University of Stirling
Stirling
FK9 4LA

For any questions relating to the purchase of club memberships or event tickets, please contact theunion@stir.ac.uk

Contact Us

University of Stirling Students' Union
The Robbins Centre
The University of Stirling
FK9 4LA

email: theunion@stir.ac.uk
phone: 01786 467166

a registered Scottish Charity: SC023788

Additional Information

Our Awards

Making Students Lives Better

© University of Stirling Students' Union 2013